Frequently Asked Questions

POK TV provides a premium IPTV (Internet Protocol Television) service. Instead of receiving television programs as broadcast signals through an antenna or satellite dish, you stream them directly through your internet connection. This gives you access to over 25,000 live channels and a massive VOD (Video on Demand) library instantly.

For the best experience without buffering, we recommend a minimum internet connection of 10 Mbps for standard/HD channels, and at least 25 Mbps for 4K/UHD streaming. A stable ethernet (wired) connection is always preferred over Wi-Fi.

A VPN is not required to use POK TV, as our servers are highly secure and optimized. However, if your Internet Service Provider (ISP) aggressively blocks or throttles IPTV traffic in your region, using a VPN can help bypass those restrictions and improve your streaming quality.

Absolutely! Our service is not IP-locked. You can use your subscription anywhere in the world as long as you have a stable internet connection.

POK TV is compatible with almost every modern device, including:
• Smart TVs (Samsung, LG, Sony, etc.)
• Streaming Sticks (Amazon Fire Stick, Chromecast)
• Smartphones & Tablets (Android and iOS/Apple)
• Computers (Windows and Mac)
• Set-Top Boxes (MAG, Formuler, Enigma2, Android TV boxes)

A standard subscription allows you to use the service on 1 device at a time. You can install it on multiple devices, but you cannot watch them simultaneously. If you need simultaneous connections (for example, living room and bedroom TVs at the same time), you can purchase additional connections during checkout or contact support.

No satellite dish is required! All you need is an internet connection and a compatible device (like a Smart TV or Fire Stick).

We highly recommend IBO Player for Smart TVs, Fire Sticks, and Computers due to its stability and premium interface. For Android and iOS mobile devices, MYTVOnline+ or IPTV Smarters Pro are excellent choices.

Account activation is generally very fast. Most accounts are provisioned and activated within 5 to 30 minutes after payment confirmation. In rare cases during peak hours, it may take up to a few hours.

No. POK TV operates strictly on a pre-paid basis. There are no contracts, no setup fees, and no hidden cancellation fees. You simply pay for the duration you want (e.g., 1, 3, 6, or 12 months).

We accept all major Credit and Debit cards (Visa, MasterCard, Amex) processed securely through Stripe. We also support standard modern payment gateways depending on your region.

Yes, we offer a 7-Day Money-Back Guarantee. If you are not completely satisfied with our service, channels, or streaming quality, simply contact our support team within 7 days of your purchase, and we will issue a full refund.